Return & Refund Policy

At Alaturca Furniture, we want you to be happy with your purchase. We carefully inspect and prepare every piece before delivery, but if your furniture arrives damaged, we will make it right.

Damaged or Defective Furniture

If your furniture is damaged during delivery or arrives with a manufacturing defect, please let us know as soon as possible.

We will arrange a repair, replacement, or a 100% refund of your purchase, at no cost to you.

For delivery-related damage, please notify our delivery team at the time of delivery whenever possible and provide photos of the damage. If you notice damage after delivery, contact us as soon as possible with your order details and photos so we can help resolve the issue.

Returns & Change of Mind

If you change your mind about your purchase after delivery, please contact us to discuss your return.

Returns for reasons other than damage or defects may be subject to a return or restocking fee, as well as applicable delivery or pickup costs. The exact amount will depend on the circumstances of the return.

Returned furniture must be unused and in its original condition. Custom-made, special-order, clearance, or final-sale items may not be eligible for return.

Refunds

Once your return is approved and the furniture has been received and inspected, any approved refund will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

How to Start a Return or Claim

To start a return, report delivery damage, or make a warranty claim, please contact us with:

• Your order number

• Your name and contact information

• A description of the issue

• Photos of the furniture, if applicable

Our team will review your request and let you know the next steps.

Our Commitment

We stand behind the quality of our furniture and want you to feel confident shopping with Alaturca Furniture. If something goes wrong with your order, we'll work with you to find a fair solution.